Frequently Asked Questions

  • Yes, the DLCC guest network is complimentary and available in all of our public areas such as lobbies, concourses, and pre-function areas.  The complimentary wireless is not available in the meeting rooms, ballrooms, or exhibit halls.

  • Yes, if you purchase a private wired connection. Routers, switches, wireless access points, Apple TVs, streaming boxes and any other networking equipment can only be used on private connections. 

  • Shared wired connections are only for a one end device, like a laptop. Shared connections do not allow any networking devices to be attached. A shared drop is meant for one device and one device only. Private drops offer more flexibility in the equipment you can connect and the services we can provide. Private drops allow for any networking devices and can be assigned public IP addresses, if required.

  • We design for approximately 75 devices per access point, but they can support over 200. We also have extra AP's we are able to deploy if needed, for additional coverage.

  • Whether you order a shared or private connection, your connection to the internet is secure. We use enterprise grade Cisco equipment from top to bottom, and we take security very seriously. The "shared" connection does not mean that other devices are able to see your network traffic or have access to your data.

  • Of course! Whether it is a catered event, booth catering, or even your concession stand(s), we are here to enhance your attendees experience, which certainly can begin with your food and beverage offerings.

  • We will take every step to try and make your budget and food and beverage needs match. Just work with your Catering Manager to discuss food, beverage, timing, and your budget, in an effort to accommodate your event.

  • Craving something different for your group?  Let us know!  We can order up exactly what you think they might enjoy.

  • No problem. Communicate with your Catering Manager about your requests/special needs and our Chef will prepare the appropriate meal(s) or changes to your menu.

  • The administrative charge is applied to all food and beverage functions. The administrative fee is not a gratuity. However, it does cover a portion of the front-of-house and back-of-house labor, along with other operating costs.

  • We base our operating hours around each event. We will schedule lobbies to be open based on when you want access into the building and when you plan to leave daily. A non-event standard day is 8:30am-5:00pm. 

  • Your Event Manager will be assigned approximately one year out. If you need an Event Manager assigned earlier than the regularly scheduled time, please advise the Director of Event Services and we will gladly assign one to you. 

  • Please coordinate your visit with your Sales or Services Manager. To make the best use of your time, we prefer to join you and help determine your needs so we may assist in answering questions as they arise.